Privacy Policy

Effective Date: 5th August 2025

1. Introduction

MECNEX UK ( mecnex.co.uk) is operated by Bin Khalid Enterprises, a registered company in India. We are committed to protecting your privacy and ensuring your personal data is handled responsibly.

This Privacy Policy explains how we collect, use, and share your personal information when you visit our website, place an order, or interact with us. It also explains your rights under the General Data Protection Regulation (GDPR) and UK GDPR.

2. Who We Are

  • Data Controller:

    Bin Khalid Enterprises
    Registered Address: G79/1, 4th Floor, Abul Fazal Enclave Part 2, Okhla, New Delhi 110025 Email: support@mecnex.co.uk
    Phone: +91 9811590676
    Registered in India | GST No: 07DIOPK9778J1Z7
    to our warehouse.

  • Fulfilment Partner:

    Bilal Garments (India)
    Bilal Garments is the brand owner and manufacturer of MECNEX products. All orders placed on mecnex.co.uk are fulfilled directly by Bilal Garments in India under their IEC license (AGWPA8179J).

Bin Khalid Enterprises determines how and why your personal data is processed and is responsible for protecting it.

3. What Personal Data We Collect

We may collect the following information from you:

  • Please ensure that you carefully review our sizing guides before making your purchase.
  • If you need to exchange an item due to size issues, we're happy to assist you. However, the customer will be responsible for the return shipping costs in this case.

Return Process

  • Identity Information: Name, billing address, shipping address, email address, phone number.
  • Order Details: Products purchased, order history, payment method (processed securely via third-party payment gateways).
  • Technical Data: IP address, browser type, device type, operating system, and pages visited (collected via cookies and analytics tools).
  • Communication Data: Any messages, emails, or feedback you send us.

We do not collect sensitive personal data (e.g., financial account details, identification documents) unless strictly necessary and with your consent.

4. How We Use Your Personal Data

We use your data for:

  • Processing and delivering your orders.
  • Managing payments and refunds.
  • Communicating with you regarding your orders and customer service queries.
  • Sending you service-related notifications (e.g., order confirmation, shipping updates).
  • Improving our website, services, and product offerings.
  • Complying with legal obligations.

5. Sharing Your Personal Data

We only share your personal data when necessary to fulfil your order or comply with the law. This includes:

  1. Bilal Garments (India) — to process and ship your order directly from their facility.
  2. Payment Service Providers — to process your payment securely.
  3. Logistics & Courier Companies — for order delivery.
  4. IT & Website Hosting Providers — for secure website operation and maintenance.
  5. Legal & Regulatory Authorities — if required by applicable laws.

We do not sell, rent, or trade your personal data.

6. International Data Transfers

As our fulfilment partner, Bilal Garments, is based in India, your personal data will be transferred outside the UK and EEA. We ensure that such transfers comply with GDPR/UK GDPR by:

  • Having contractual agreements in place to protect your data.
  • Ensuring that the data is used solely for order fulfilment purposes.

7. Legal Basis for Processing

We process your personal data under the following legal bases:

  • Contractual Necessity: To process and deliver your order.
  • Legal Obligation: To comply with tax, customs, and consumer protection laws.
  • Legitimate Interests: To improve our services and communicate with you.
  • Consent: For marketing communications (only if you opt-in).

8. Data Retention

We keep your personal data only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, including:

  • Orders & Transactions: Retained for [6 years] to meet legal requirements.
  • Marketing Preferences: Retained until you unsubscribe.

9. Your Rights Under GDPR & UK GDPR

You have the right to:

  • Request access to your personal data.
  • Request correction or deletion of your data.
  • Object to or restrict processing of your data.
  • Request data portability to another service provider.
  • Withdraw consent for marketing at any time.

To exercise your rights, contact us at support@mecnex.co.uk.

10. Cookies

We use cookies and similar technologies to:

  • Remember your shopping cart and preferences.
  • Improve website performance.
  • Analyse website traffic.

You can adjust your cookie settings in your browser at any time.

11. Security Measures

We implement technical and organizational measures to protect your data, including:

  • SSL encryption on all transactions.
  • Restricted access to personal data.
  • Secure payment gateways.

12. Contact Us

For any questions or concerns about this Privacy Policy or your data, contact:

Data Protection Officer (DPO)

Bin Khalid Enterprises
Registered Address:
G79/1, 4th Floor, Abul Fazal Enclave Part 2, Okhla, New Delhi 110025
Email: support@mecnex.co.uk
Phone: +91 9811590676
Registered in India | GST No: 07DIOPK9778J1Z7